Delivery

What the price includes

The figure on your proposal is the whole cost of getting the goods to you: production, decoration, export, freight, import duty, US sales tax, and delivery to the address you give us. Nothing is added at checkout. There is no separate shipping line, no fuel surcharge, and no broker invoice arriving a fortnight later.

The on-time guarantee

“Within our control” means the parts of the job that are ours: production, the suppliers we chose, and the shipping we arranged. A late factory, a supplier who slips, or a consignment lost on the way to you is our problem, not yours.

What we need from you

• You approve the formal design within three business days of receiving it. The date we quoted assumes it. On a pay-later order, approving means completing Confirm & Pay, since nothing starts until the order is paid.
• The delivery address is correct, and someone can receive the goods there.
• You have not changed the order after approving the design.

What it does not cover

• Delays you cause— a late approval, sizes sent late, changes to the artwork, or a wrong or incomplete address.
• Events outside anyone’s control— severe weather, natural disaster, strikes, or government or customs action.

How to claim

Email orders@golfeventgear.com with your order reference within 30 days of your event date. We check the delivery record against the date, and refund the whole order to the original payment method. Keep the goods. How the refund is processed, and how long it takes to appear, is on the Returns page.

One lead time, not two

We quote a single number of days that already contains both making the goods and moving them. Splitting the two only moves the risk onto you, so we don’t.

You choose the date. After your proposal is built you see a short list of delivery dates for that exact order, each with its price, and pick the one that suits your event:

• Standard— the regular date for your items, at the prices shown on the page.
• Sooner— one rush fee for the order, shown on the date before you choose it. Only the items that need rushing to make that date are charged for it.
• Later— where some items can be made on a longer schedule, a later date costs less.

Each package needs roughly a set amount of time: The Essentials 12 days or more, In Frame 25 or more, The Championship 45 or more. The exact figure comes from the real production and transit times of the items in your order, and the slowest item sets it. The site will not offer a package your date cannot carry.

When the clock starts

We send the formal design within 24 hours of your order, and the date we quoted assumes you approve it within three business days. Production starts on approval — or, on a pay-later order, when you Confirm & Pay.

Approve later and the delivery date moves by at least as long: nothing is in production while we are waiting. We will tell you the new date rather than quietly missing the old one — but a delay of that kind is outside the on-time guarantee.

Where we deliver, and to what kind of address

We deliver across the United States and to around sixty countries besides; the list is in the delivery address form on the cart page, and if yours is missing, ask — it usually means we have not yet confirmed a duty-paid route there, not that we cannot go.

• We need a physical street address. We cannot deliver to a PO box, and an order with one will be held until you give us an alternative.
• APO and FPO addresses go by postal service. They arrive, but slower than the quoted date — tell us in advance and we will build the extra time in.
• A club, hotel or venue address is fine, but name a person who will be there to take the delivery, and check the venue accepts goods before the event week.
• The address you give us is the address we ship to. Correcting it after dispatch is usually impossible and any carrier fee for the attempt is yours.

Tracking, and orders that arrive in parts

You get an email with tracking when the goods leave us. A large order may travel in more than one consignment — apparel and signage are made in different places — in which case every part is tracked, and every part is timed to land before your date.

Lost, damaged or refused deliveries

The carrier is one we chose, so a consignment that goes astray is ours to chase, with you or without you. If it means your order misses the event, claim under the on-time guarantee above.

• Marked delivered but not received, or damaged in transit. Contact the carrier first and get a case number, then send it to us. Claims must be raised within 15 days of the delivery date; after that the carrier will not entertain them and neither replacement nor refund is possible.
• Nobody there, or the delivery is refused. The carrier will try again and then hold the goods locally for collection. Arrange collection promptly: unclaimed consignments are eventually destroyed by the carrier, and because return freight and re-import duty on a custom order exceed its value, we do not accept them back. An abandoned consignment is not refunded.
• Something is missing from the box. Email orders@golfeventgear.com with your order reference and a photograph of what arrived. See Returns for the 30-day window.

How the dates are made

Every date on the site comes from the real production and transit times of the specific items in your package, at the pace your event date allows. We will not quote a date we do not believe — which is why we are prepared to refund the order if we miss it.