Terms & conditions

1. These terms

They apply when you use golfeventgear.com and when you order from us. Placing an order means accepting them. We may revise them; the version in force is the one published here on the day you order, and the date at the top of this page tells you when it last changed.

We are an outfitter, not a factory. Goods are made by partner suppliers we select and manage; the contract, the schedule, the colour standard and the invoice are all ours, so you deal with us alone.

2. Prices and what they contain

Every price we show is all-in and door to door: the goods, their decoration, the formal design, freight, import duty, US sales tax, and delivery to the address you give us. Nothing is added at checkout. Prices are in US dollars.

The pace of the order — rush, standard or economic — is set by your event date and is part of the price, not a surcharge on top of it: rush costs more, economic less. Delivery explains how the date decides it.

Until you order, a proposal is priced from our current price table each time it is opened, so a figure can move — more often down than up, since unit prices fall as quantities rise. Once you place the order, its price is fixed, whichever of the two ways below you choose to pay. It changes only if you change the order.

3. Two ways to order

• Order & Pay. You pay the whole amount by card when you order. We send the formal design within 24 hours, and production starts once you approve it.
• See the design first, pay later. You place the order without paying, giving us an email address. We send the formal design within 24 hours. When you are happy with it, the Confirm & Pay button on the design page approves it and takes payment in one step.

Payment is taken by Stripe. Card details are entered on Stripe’s own page and never reach our servers. A confirmation with your order reference is emailed to you as soon as the order is placed.

Your order is an offer to buy. It becomes a contract when we confirm it — which we may decline to do, refunding anything you have paid, if the artwork cannot lawfully be reproduced, the date cannot be met, or the delivery address is one we cannot serve.

4. Your artwork

You keep every right you have in your logo and artwork. You give us only the permission we need to reproduce, adapt and colour-separate it for your order, and to prepare the designs we send you.

We do not check who owns a mark, and we cannot. If a claim is brought against us because artwork you supplied infringed someone’s rights, you agree to cover our costs of dealing with it. We may decline to print anything we believe infringes a third party’s rights.

We may show finished work in our portfolio. Tell us not to and we will not — before the event, ideally.

5. The design, and your approval

There are two kinds of picture of your order, and the difference matters.

• Any picture you see before you order— a product photograph, or a quick draft with your logo laid onto one — is there to show the idea. It is not a proof, and nothing is judged against it.
• The formal designfollows within 24 hours of your order. It is made by hand — artwork vectorised, colours matched to the ink and the fabric, position and scale set for each item. This is the proof, and the goods are made to match it.

The formal design is free, and we revise it free of charge, as many times as it takes, until you approve it. You approve it, or ask for changes, on the design page we email you.

Nothing goes into production until you approve. Please review the design as if it were the finished goods: spelling, dates, crests, the lot. An error you approve is an error we will faithfully reproduce several hundred times.

The delivery date we quoted assumes approval within three business days of receiving the design. We will remind you; we will not start without you.

6. Colour

Colour is the reason most multi-supplier merchandise looks wrong together, and it is the part of this work we care most about. We match to Pantone coated references and hold one standard across every supplier in your order, so the cap, the polo and the banner are the same green when they are finally seen side by side.

What we cannot do is match a screen. Monitors are backlit, uncalibrated and additive; ink on fabric is none of those. Nor can every substrate hold every colour identically — a dye-sublimated polyester and a cotton cap will always differ slightly. Where a colour is critical, ask us for a physical sample before production; it costs time and money, and occasionally it is worth both.

7. Quantities, minimums, sizes and substitution

Quantities are derived from your brief — guests, holes, carts, tables — and shown to you before you order, so you can correct them.

Every item has a supplier minimum: the fewest the maker will produce in one run. Where your event needs fewer, we quote and make the minimum, and you receive all of them — six medals on a run of 25 are quoted, made and delivered as 25. The proposal shows the raised quantity before you order, so it is never a surprise on the invoice.

Polos are US sizes, S to 3XL. Every polo is quoted in L until you set a size breakdown on the cart page. Please set the real one before you order, or tell us before you approve the design: garments are cut to the breakdown on the order when you approve it, and sizes that arrive later hold up the order.

Very occasionally a specific blank goes out of stock mid-order. We will offer you the closest equivalent and your choice between it, a refund of that line, or waiting. We will not substitute silently.

8. The on-time guarantee

If your order does not arrive by your event date for a reason within our control — production, our suppliers, our shipping arrangements — we refund the order in full, and you do not need to send the goods back.

It holds when you approve the design within three business days of receiving it, the delivery address is correct and someone can receive the goods there, and you have not changed the order after approving it. It does not cover delays you cause, or events outside anyone’s control such as severe weather, natural disaster, strikes, or government or customs action. The guarantee in full, and how to claim, is on the Delivery page.

9. Changes, cancellation and returns

Cancelling before production costs nothing — and a pay-later order you have not yet confirmed and paid has nothing to refund. Once production has started a 30% restocking charge applies; once the goods have shipped the order can no longer be changed or cancelled. Changing an order after you have approved its design can move the delivery date, and ends the on-time guarantee for that order.

Claims about the goods are made within 30 days of delivery. All of that, in full, is on the Returns & refunds page, and how delivery works is on the Delivery page. Both form part of these terms.

10. What we are responsible for

We are responsible for the goods being as described and as approved, and for delivering them by your event date. Where the goods are wrong, we remake or refund; where they are late for a reason within our control, the on-time guarantee refunds the order in full.

We are not responsible for losses beyond the order itself — lost sponsorship, lost fundraising, the cost of an event that went ahead anyway — and our total liability for any order is limited to what you paid for it. Nothing here limits liability that cannot lawfully be limited.

Nor are we responsible for delays caused by events outside anyone’s control: severe weather, natural disaster, strikes, or government or customs action. This is part of why the site will not sell you a package your date cannot carry.

11. This website

The text, photographs and layout here are ours, and are for looking at, not for copying into a competing catalogue. Product images and draft designs indicate appearance rather than promising an exact match; specifications may change as suppliers change theirs.

We work to keep everything accurate and current, and prices are looked up rather than composed, but an error can survive proofreading. An obvious mistake — a price out by an order of magnitude, say — does not bind us; we will tell you and, if you would rather not proceed, refund anything you have paid.

12. Getting hold of us

Leave a message on our contact page and a person replies within the hour, or write to orders@golfeventgear.com, quoting your order reference. One contact, one schedule, one invoice — that is the thing we are actually selling.